Since the pandemic, the nation’s labor market has been stifled by staffing shortages, and the insurance industry certainly has not been insulated from this issue. Much like a catastrophic “perfect storm”, last year’s “Great Resignation” combined with an aging workforce, created historic shortages for carrier staffing.
The addition of new staff is accompanied by a range of problems:
- Difficulties finding talent
- Training new talent quickly to alleviate pre-existing bottlenecks
- Retaining quality talent when other carriers are competing in a small labor pool
During the pandemic, people turned to Plnar’s virtual inspection capabilities. Plnar ensured policyholders were quickly made whole again when inspecting losses onsite with field teams became nearly impossible. Plnar’s scale has been battle tested during Catastrophes and our claim solution continues to advance up and down the claim stack. Adjusters love our assets and the speed at which we provide them. This is all made possible by policyholders taking pictures with our easy-to-use app – approximately 90 seconds per room!
Even though we can deliver our accurate schematics, 3D models, floor plans, and measurement reports within a day, the bottleneck still exists for carriers. There continues to be a shortage of adjusters who can write estimates at the desk.
We are introducing a solution that will alleviate the bottleneck completely – with our aptly named new product offering, Plnar Complete. This start-to-finish Virtual Desk Estimates as a Service extending the benefits of virtual estimations to all severity and size claims for all Carriers.
Plnar Complete closes the loop on virtual claim handling, establishing the first true end to end interior claim solution. The process begins at FNOL and within 3 business days, a suggested estimate, written by a licensed adjuster, is imported into Xactimate or CoreLogic*, and made ready for your adjuster’s review and approval.
- Reduce Loss Adjuster Expenses
- Avoid estimation bottlenecks
- Reduce cycle time and increase policyholder satisfaction
Leveraging generative AI, computer vision, and a team of brilliant minds, Plnar strives to create solutions that are simple for anyone to use. We support adjusters by providing a means to virtually triage claims, achieve industry leading measurement accuracy, and gain instant visibility into claims. We have augmented our tech stack through strategic partnerships with licensed adjusters who possess extensive experience writing interior estimates directly from our assets.
Reduce Loss Adjuster Expenses – Capitalize on the benefits of virtual to reduce travel expenses. The costs associated with W2 field staff, Independent Adjusters, Third Party Admins, travel expenses, and the cost of settlements all contribute to increased on-site costs. Plnar Complete eliminates the necessity of sending anyone on-site, while still yielding estimates as accurate as leveraging onsite staff. Additionally, supplement rates using Plnar remain within industry norms.
Avoid estimation bottlenecks – Plnar Complete is highly scalable and can be readily available for both daily claims and to assist with overflow during CAT events.