by Scott Lacourse | Dec 7, 2022
BOSTON, MA, UNITED STATES, December 7, 2022 — Hi Marley, creators of the only insurance-focused collaboration platform powered by SMS, and Plnar, creator of the leading AI-powered Virtual Claims software for the property insurance market, are proud to announce their integration, now available for joint carrier customers. Together, these simple-to-use, powerful platforms make the customer experience faster than ever before.
Hi Marley’s two-way texting combined with Plnar’s self-service mobile technology allows adjusters to initiate text conversations and makes virtual estimating a reality for claims of all sizes and severities. These collective capabilities save time, reduce costs, increase efficiencies, improve cycle times and elevate the customer experience.
Learn more by reaching out to our Hi Marley integration expert Rick Arnold!
Once a customer has opted-in to Hi Marley to communicate via text, adjusters select and send a pre-configured Hi Marley message template with a Plnar project link to the claimant directly in the texting conversation stream. Using Plnar’s Snap App, policyholders are guided through taking pictures of their space and damage – in two minutes per room or less! From those images, Plnar’s patented AI technology automatically creates interactive 3D models, 2D schematics, as well as a robust suite of accurate measurement reports making estimations a Snap.
Hi Marley’s analysis of 25,000 customer satisfaction surveys revealed that timeliness of overall service, including fast response and prompt resolution, is the second biggest driver for 5-star reviews. The Hi Marley and Plnar integration streamlines the claim process, resulting in quicker time to settlement and, ultimately, more satisfied customers. One joint customer saw a 2.4-day reduction in cycle time after only 60 days of using Plnar with Hi Marley message templates.
Hi Marley also found that ineffective or sub-optimal communication from the carrier or adjuster is the top reason for 1-star reviews. In addition to sending Plnar links directly from Hi Marley, adjusters can quickly and easily answer questions and provide updates in the Hi Marley conversation for increased transparency and efficiency. By keeping all related communications within the text thread, claimants have everything they need in one place.
“Whether a frozen pipe, leaky roof or house fires, interior claims are disruptive; the claims process should provide claimants much needed support and assistance, not add to that hassle,” said Jay Guden, SVP of Business Operations at Hi Marley. “The integration with Plnar helps further Hi Marley’s mission to protect people simply. This partnership has powerful benefits that make interior claims faster, easier and less stressful.”
“Together, Hi Marley and Plnar streamline and enhance the interior claims experience and empower adjusters to be virtually at loss sites within minutes of the first notice of loss, dramatically shortening cycle times and making policyholder self-service a reality,” said Andy Greff, CEO Plnar.
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About Hi Marley
Hi Marley is the intelligent collaboration platform powered by SMS. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise – fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience.
Media Contact – Hi Marley
Amy Finn, VP of Marketing & Communications, Hi Marley
amy.finn@himarley.com
by Scott Lacourse | Nov 15, 2022
AUSTIN, TX, USA, November 16, 2022 — Plnar, an AI software provider for the property insurance and home improvement verticals, today announced the latest version of the Plnar integration within the CoreLogic® platform that eliminates the need for manual sketching of property losses.
Plnar, a member of the CoreLogic Digital Hub Alliance, has been working with CoreLogic to hone integration and increase efficiency around the claims process. Plnar is incredibly simple to use! Just take pictures with your smart phone, and the AI does the rest. Better still, now there’s no need to manually trace Plnar projects over CoreLogic sketches. In Plnar’s latest version of the integration, we have worked with CoreLogic to ensure Plnar assets – including 3D models and 2D room schematics – are automatically imported into the system. Manual sketching is a mundane and time-consuming task. Plnar gets it, and in this version, we can give that time back to the estimator.
Structures and elevation level floorplans are on our future agenda, and we continue to work with CoreLogic to complete this process – key your eyes on Plnar news for that announcement.
If you are a carrier that is concerned about changing your process – no worries. If you are new to Plnar, you will notice little change to your current process flow – and if you currently use Plnar with CoreLogic, the only difference you will see is that you no longer must take the extra step to trace over plans. What’s more, claims that are initiated outside of the CoreLogic environment can be synched to a CoreLogic project. Just create the claim as you normally would in Claims Connect, choose Plnar data and voila, you will have all assets automatically imported into the system. Lastly, this latest iteration allows for expanded workflows, allowing you to send Plnar projects to either a field pro or the policyholder without any added steps.
“CoreLogic continues to focus on creating strong strategic alliances to consistently improve our platform, facilitate ease of use and create efficiencies for increased claims processing capacity. Our relationship with Plnar is exciting and it is just the beginning of an ongoing agreement to drive the insurance industry forward.” said Scott Severe, Senior Vice President, Alliances and Industry Relations.
“If you are leveraging CoreLogic, it is the perfect time to get started with Virtual Claims. Now, there is no longer a need to manually sketch or trace over 2D plans within CoreLogic. 2D/3D sketches are automatically diagrammed for you within your CoreLogic Plnar assignments!” said Andy Greff, CEO Plnar.
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About CoreLogic
CoreLogic is a leading global property information, analytics and data-enabled solutions provider. The company’s combined data from public, contributory and proprietary sources include over 4.5 billion records spanning more than 50 years, providing detailed coverage of property, mortgages and other encumbrances, consumer credit, tenancy, location, hazard risk and related performance information. The markets CoreLogic serves include real estate and mortgage finance, insurance, capital markets, and the public sector. CoreLogic delivers value to clients through unique data, analytics, workflow technology, advisory and managed services. Clients rely on CoreLogic to help identify and manage growth opportunities, improve performance, and mitigate risk. Headquartered in Irvine, Calif., CoreLogic operates in North America, Western Europe and Asia Pacific. For more information, please visit www.corelogic.com.
About Plnar
Plnar is an InsurTech software provider transforming the insurance claims process by enabling contactless inspections for interior property claims for significantly better customer experiences, shorter cycle times and lower costs. Plnar’s patented technology platform gives desk adjusters the power to generate fully realized 2D and 3D models of interior spaces from digital photos and streamline the claims process for quicker, more efficient settlement. You can learn more about us by visiting plnar.ai
by Scott Lacourse | Sep 14, 2022
LINCOLN, RI and AUSTIN, TX, September 14, 2022 – Amica Insurance today announced its integration with Plnar’s Virtual Claims Estimating solution that provides desk adjusters with the ability to virtually “be in the space” by empowering policyholders with its easy to use Plnar Snap App to capture images of interior spaces. This integration drastically reduces claim cycle times and makes estimate writing possible without a visit to the loss site.
Through the Verisk integration, Amica desk adjusters can easily assign Plnar projects to policyholders directly from Xactimate. In two minutes per room or less, policyholders, using either an iOS or Android smart device to take pictures, provide everything necessary for Plnar to use its patented AI tech to create resources that make estimating a breeze. Plnar assets are directly imported into X1, providing desk adjusters with an accurate digital twin of the loss site without having to send someone to the site. Adjusters don’t have to spend time on the mundane task of sketching out the loss. 2D floorplans, measurement reports, 3D models, and all images and videos are available to the adjuster in Xactimate.
“Our goal is to deliver an excellent customer experience. Using Plnar to virtually inspect a loss improves our desk-adjusting capabilities and results in quicker claim payments for our customers” said Lisa St. Onge, Managing Vice President in Amica’s Claims Executive Department.
““We are proud and excited to welcome Amica Insurance as our latest carrier customer to go live into full production. For Plnar, this partnership represents a great milestone, as the market continues to evolve and engage virtually. Amica has demonstrated its commitment to adopting new technologies and pioneering digital innovation in the industry, in order to provide its policyholders with continued best-in-class service” said Andy Greff, CEO of Plnar.
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About Amica Insurance
Amica is the longest-standing mutual insurer of automobiles in the U.S. A direct writer, Amica also offers home, life, marine and umbrella insurance, as well as annuities. Founded on the principles of outstanding service, Amica creates peace of mind and builds enduring relationships with its customers. That mission is shared and supported by thousands of employees across the country.
About Plnar
Plnar is an InsurTech software provider transforming the insurance claims process by enabling contactless inspections for interior property claims for significantly better customer experiences, shorter cycle times and lower costs. Plnar’s patented technology platform gives desk adjusters the power to generate fully realized 2D and 3D models of interior spaces from digital photos and streamline the claims process for quicker, more efficient settlement. You can learn more about us by visiting plnar.ai
by Scott Lacourse | Sep 7, 2022
5 years ago this September, Plnar announced the first Plnar App, which was built using Apple’s augmented reality development tool, ARKit. On September 7, Apple is set to announce RoomPlan, (the beta version was released a few month’s back) which is their latest take on comprehensive AR based room plan generation (with assists from LiDAR and Machine Learning). According to Apple, you can “use RoomPlan to create a parametric 3D model of an interior room.” RoomPlan requires an iOS device that is LiDAR capable, and uses augmented reality to guide a user through the process of capturing all the information necessary to create a 3D model. Much as we did 5 years ago, our dev team is working with the beta version to see how it will enhance our Plnar Professional offering.
The Plnar Snap app, as it exists today, is a world away from its beginnings of marker reliance and Augmented Reality user coaching. First and foremost…its NOT just for Apple anymore. Snap is available in Android and iOS versions, so hardware dependency is a thing of the past. Snap was designed with simplicity in mind, so anyone with a smartphone can self service a claim. We utilize the power of AI and computer vision to create our 3D models, simply by using a smartphone to take pictures. Though AR is still fundamental to our process, we do not require users to operate within an augmented reality space. We instead present them with a simple and familiar photo-based capture flow while leveraging the power of AR (and LiDAR when available) in the background. Our users know intuitively how to capture the required data, and can often complete their capture process in under a couple of minutes while rendering the most accurate interior 3D models available today.
A key feature of Plnar Snap is that it is not LiDAR dependent. LiDAR is a feature which is only available in Apple’s high-end Pro models and a few Android devices. While we do leverage the accuracy improvements afforded by LiDAR when available, we do not require it, which makes Plnar Snap compatible with devices that are many generations old and allows ours to be the only truly scalable smartphone modeling platform for the foreseeable future.
As a Claims Solution, Plnar has worked hard to integrate with the most popular claim management systems including Xactimate, CoreLogic and Guidewire. Our data format is source agnostic and whether we acquire interior data from our Plnar Snap app, Plnar Pro app or via Roomplan, these integrations will continue to be the cornerstones of our digital architecture. We will always strive to get the right data from the policyholder to the adjuster in the fastest and most accurate way possible, no matter the source.
The takeaway:
- Plnar Snap is simple to use – requires no training
- Plnar Snap is a self-service solution – you just need to be able to take a pictures with your phone
- The app is phone agnostic – works with Android and Apple devices
- Does not require LiDAR or any other hardware
- Integrations with claim systems make for seamless import of our assets
We fully expect this latest Apple offering will definitely be all the buzz, and Plnar will continue working with RoomPlan to determine how it will best integrate into and enhance our product offerings.
by Scott Lacourse | Aug 9, 2022
Just over a year and a half ago, CoreLogic and Plnar announced that we became members of the CoreLogic Digital Hub Alliance. Since that time, we have been hard at work honing our integration into CoreLogic’s Claims Connect system – and though CoreLogic users have been able to initiate claims from the Claims Connect interface for just as long, we’re happy to announce some big news!
Check it out here!
Now, there is no longer a need to manually trace Plnar projects over CoreLogic sketches! Now, 3D models and 2D schematics are available in the CoreLogic interface! That’s right, in Plnar’s latest version of the CoreLogic integration, we have worked with the CoreLogic team to ensure Plnar assets – including 3D models and room plans – automatically are imported into the system. Manual sketching is a mundane and very time-consuming task. Plnar gets it, and in this version we’re able to give that time back to the estimator.
Concerned about changing your process? No worries there either. If you’re new to Plnar, you’ll notice little change to your current process flow – and if you currently use Plnar with CoreLogic, the only difference you’ll see is that you no longer have to take the extra step to trace plans over.
What’s more, claims that are initiated outside of the CoreLogic environment can be synched to a CoreLogic project! Just create the claim as you normally would in Claims Connect, choose Plnar data, and voila, you’ll have all assets automatically imported into the system.
Lastly, this latest iteration allows for expanded workflows, allowing you to send Plnar projects to either a field pro or the policyholder without any added steps.
Ready to give the integration a try? Just reach out and we’ll show you how easy it is to use Plnar, and, get all the great resources Plnar has to offer, seamlessly imported into CoreLogic (Symbility).
Plnar’s patented AI technology generates accurately measured 3D models of interior spaces, including contents and materials, all from smartphone photos. We make interior Virtual Claims a reality by leveraging AI with a team of brilliant minds to create solutions that are simple enough for anyone to use. Our Plnar Platform aids claims pros by providing a means to triage a claim virtually, obtain industry leading measurement accuracy, with instant visibility to a claim.
