How Plymouth Rock Continues to Deliver Rock Solid Insurance Coverage with Virtual Claims
Headquartered in Massachusetts, Plymouth Rock Home Assurance Corporation has delivered “rock-solid” home insurance coverage for over 40 years, with the goal of providing the highest standards in customer service as its foundation. Additional recognition, including an Efma–Accenture Innovation in Insurance Award and Boston Globe Best Place to Work Award exemplifies Plymouth Rock’s people–focused approach.
Plymouth Rock Implements Best-In-Class Innovative Technology
The pandemic has proven to be the biggest disruptor in the property claims space, and during the heart of the epidemic, it became impossible to get field professionals out to policyholder homes to document their interior damage in a timely manner.. Andrew Leeds, Vice President of Claims shared “With Plnar, customers can gather the same information – with a high degree of precision – when it’s convenient for them. In many cases this means cutting the claim cycle time from days to hours. Everyone wins.” Plymouth Rock implements best-in-class innovative technology to exceed customer needs and expectations and since 2021, Plnar has been honored to be their chosen integration partner for interior property claim virtual inspections.
eFNOL Assures Policyholders Can Submit Claims During a Major CAT
“At Plymouth Rock, we are always preparing for a One in One Hundred Year Storm event”, says Leeds. The decision to integrate Plnar at claim intake lets policyholders begin the documentation process right after the claim has been reported, speeding up the claims process, and ultimately helping customers get back on their feet faster after a major event.
Plymouth Rock and Plnar’s shared commitment to make insureds whole again as quickly as possible after suffering a loss begins by removing bottlenecks that occur between the reporting of a loss and loss documentation. Plymouth Rock has implemented the Plnar First API so policyholders are able to self-service claim documentation by using the incredibly simple to use Plnar Snap app.
“Using Plnar First in the claims process has streamlined and enhanced the interior claims experience and exponentially shortens claim life cycle” said Andy Greff, CEO Plnar.
Choosing the Right Digital Solution Makes All the Difference
J.D. Power’s 2022 U.S. Claims Digital Experience Study reveals that “digital first notice of loss increases overall satisfaction for customers who use those tools compared to those that report a claim via a call center,” but also warns that not all digital solutions are equal. Processes that are overly complicated, that require additional hardware, demand high technical aptitude, or unnecessary time and steps results in lowering customer satisfaction. That is why Plnar’s solution – designed for anyone to use, on any mobile device, without any training, and minimal time commitment from the policyholder – continuously increases customer satisfaction scores for all our carrier partners.
Plymouth Rock Assurance® and Plymouth Rock® are brand names and service marks used by separate underwriting, managed insurance, and management companies that offer property and casualty insurance in multiple states pursuant to licensing agreements. Each company is a separate legal entity that is financially responsible only for its own insurance products.
Plnar Exhibiting at The PLRB 2023 Claims Conference – Booth 938
Austin, TX – March 6, 2023: — Plnar, the Leading AI-Powered Virtual Inspection Solution for the Property Insurance Market will exhibit at the PLRB 2023 Claims Conference The team will be at Booth 938 at the Orlando World Center Marriott, March 19 – 22nd.
At the conference, with the team will be illustrating the Plnar First initiative, a new workflow of the Plnar process that puts the power of Plnar directly into the triage workflow, empowering the user with the ability to obtain pictures, videos, and property insights First.
Plnar will also be sharing updates to Plnar Insight that, in addition to providing accurately measured 3D models, identifies damages, materials, and contents – instantly and automatically – all from smartphone images.
Last but certainly not least, the team will be highlighting our new ClaimXperience integration, updates to our Xactimate and CoreLogic integrations, and the latest updates to the Snap app, Snapshot, and Snap3D solutions.
What: 2023 Claims Conference
Who: PLRB
Where: Booth #938, Orlando World Center Marriott, Orlando, FL
When: March 19 – 22, 2023
Website: https://www.plrbclaimsconference.org
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About Plnar
Plnar is an InsureTech software provider transforming the insurance claims process by enabling virtual inspections for interior property claims for significantly better customer experiences, shorter cycle times and lower costs. Plnar’s patented technology platform gives desk adjusters the power to generate accurate 3D models of interior spaces as well as identifying damages, materials and contents automatically from digital photos. Plnar streamlines the claims process for quicker, more efficient settlement. You can learn more about us by visiting plnar.ai
Media Contacts:
Scott Lacourse
VP Marketing
scott@plnar.ai