by Scott Lacourse | Aug 10, 2023
Since the pandemic, the nation’s labor market has been stifled by staffing shortages, and the insurance industry certainly has not been insulated from this issue. Much like a catastrophic “perfect storm”, last year’s “Great Resignation” combined with an aging workforce, created historic shortages for carrier staffing.
The addition of new staff is accompanied by a range of problems:
- Difficulties finding talent
- Training new talent quickly to alleviate pre-existing bottlenecks
- Retaining quality talent when other carriers are competing in a small labor pool
During the pandemic, people turned to Plnar’s virtual inspection capabilities. Plnar ensured policyholders were quickly made whole again when inspecting losses onsite with field teams became nearly impossible. Plnar’s scale has been battle tested during Catastrophes and our claim solution continues to advance up and down the claim stack. Adjusters love our assets and the speed at which we provide them. This is all made possible by policyholders taking pictures with our easy-to-use app – approximately 90 seconds per room!
Even though we can deliver our accurate schematics, 3D models, floor plans, and measurement reports within a day, the bottleneck still exists for carriers. There continues to be a shortage of adjusters who can write estimates at the desk.
We are introducing a solution that will alleviate the bottleneck completely – with our aptly named new product offering, Plnar Complete. This start-to-finish Virtual Desk Estimates as a Service extending the benefits of virtual estimations to all severity and size claims for all Carriers.
Plnar Complete closes the loop on virtual claim handling, establishing the first true end to end interior claim solution. The process begins at FNOL and within 3 business days, a suggested estimate, written by a licensed adjuster, is imported into Xactimate or CoreLogic*, and made ready for your adjuster’s review and approval.
- Reduce Loss Adjuster Expenses
- Avoid estimation bottlenecks
- Reduce cycle time and increase policyholder satisfaction
Leveraging generative AI, computer vision, and a team of brilliant minds, Plnar strives to create solutions that are simple for anyone to use. We support adjusters by providing a means to virtually triage claims, achieve industry leading measurement accuracy, and gain instant visibility into claims. We have augmented our tech stack through strategic partnerships with licensed adjusters who possess extensive experience writing interior estimates directly from our assets.
Reduce Loss Adjuster Expenses – Capitalize on the benefits of virtual to reduce travel expenses. The costs associated with W2 field staff, Independent Adjusters, Third Party Admins, travel expenses, and the cost of settlements all contribute to increased on-site costs. Plnar Complete eliminates the necessity of sending anyone on-site, while still yielding estimates as accurate as leveraging onsite staff. Additionally, supplement rates using Plnar remain within industry norms.
Avoid estimation bottlenecks – Plnar Complete is highly scalable and can be readily available for both daily claims and to assist with overflow during CAT events.
by Scott Lacourse | May 16, 2023
by Scott Lacourse | May 3, 2023
Headquartered in Massachusetts, Plymouth Rock Home Assurance Corporation has delivered “rock-solid” home insurance coverage for over 40 years, with the goal of providing the highest standards in customer service as its foundation. Additional recognition, including an Efma–Accenture Innovation in Insurance Award and Boston Globe Best Place to Work Award exemplifies Plymouth Rock’s people–focused approach.
Plymouth Rock Implements Best-In-Class Innovative Technology
The pandemic has proven to be the biggest disruptor in the property claims space, and during the heart of the epidemic, it became impossible to get field professionals out to policyholder homes to document their interior damage in a timely manner.. Andrew Leeds, Vice President of Claims shared “With Plnar, customers can gather the same information – with a high degree of precision – when it’s convenient for them. In many cases this means cutting the claim cycle time from days to hours. Everyone wins.” Plymouth Rock implements best-in-class innovative technology to exceed customer needs and expectations and since 2021, Plnar has been honored to be their chosen integration partner for interior property claim virtual inspections.
eFNOL Assures Policyholders Can Submit Claims During a Major CAT
“At Plymouth Rock, we are always preparing for a One in One Hundred Year Storm event”, says Leeds. The decision to integrate Plnar at claim intake lets policyholders begin the documentation process right after the claim has been reported, speeding up the claims process, and ultimately helping customers get back on their feet faster after a major event.
Plymouth Rock and Plnar’s shared commitment to make insureds whole again as quickly as possible after suffering a loss begins by removing bottlenecks that occur between the reporting of a loss and loss documentation. Plymouth Rock has implemented the Plnar First API so policyholders are able to self-service claim documentation by using the incredibly simple to use Plnar Snap app.
“Using Plnar First in the claims process has streamlined and enhanced the interior claims experience and exponentially shortens claim life cycle” said Andy Greff, CEO Plnar.
Choosing the Right Digital Solution Makes All the Difference
J.D. Power’s 2022 U.S. Claims Digital Experience Study reveals that “digital first notice of loss increases overall satisfaction for customers who use those tools compared to those that report a claim via a call center,” but also warns that not all digital solutions are equal. Processes that are overly complicated, that require additional hardware, demand high technical aptitude, or unnecessary time and steps results in lowering customer satisfaction. That is why Plnar’s solution – designed for anyone to use, on any mobile device, without any training, and minimal time commitment from the policyholder – continuously increases customer satisfaction scores for all our carrier partners.
Plymouth Rock Assurance® and Plymouth Rock® are brand names and service marks used by separate underwriting, managed insurance, and management companies that offer property and casualty insurance in multiple states pursuant to licensing agreements. Each company is a separate legal entity that is financially responsible only for its own insurance products.
by Scott Lacourse | Mar 6, 2023
Austin, TX – March 6, 2023: — Plnar, the Leading AI-Powered Virtual Inspection Solution for the Property Insurance Market will exhibit at the PLRB 2023 Claims Conference The team will be at Booth 938 at the Orlando World Center Marriott, March 19 – 22nd.
At the conference, with the team will be illustrating the Plnar First initiative, a new workflow of the Plnar process that puts the power of Plnar directly into the triage workflow, empowering the user with the ability to obtain pictures, videos, and property insights First.
Plnar will also be sharing updates to Plnar Insight that, in addition to providing accurately measured 3D models, identifies damages, materials, and contents – instantly and automatically – all from smartphone images.
Last but certainly not least, the team will be highlighting our new ClaimXperience integration, updates to our Xactimate and CoreLogic integrations, and the latest updates to the Snap app, Snapshot, and Snap3D solutions.
What: 2023 Claims Conference
Who: PLRB
Where: Booth #938, Orlando World Center Marriott, Orlando, FL
When: March 19 – 22, 2023
Website: https://www.plrbclaimsconference.org
***
About Plnar
Plnar is an InsureTech software provider transforming the insurance claims process by enabling virtual inspections for interior property claims for significantly better customer experiences, shorter cycle times and lower costs. Plnar’s patented technology platform gives desk adjusters the power to generate accurate 3D models of interior spaces as well as identifying damages, materials and contents automatically from digital photos. Plnar streamlines the claims process for quicker, more efficient settlement. You can learn more about us by visiting plnar.ai
Media Contacts:
Scott Lacourse
VP Marketing
scott@plnar.ai
by Scott Lacourse | Feb 8, 2023
