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December Company Vision Board

December Company Vision Board

by | Dec 16, 2019

[vc_row css=”.vc_custom_1571799825826{padding-bottom: 120px !important;}”][vc_column][vc_column_text]Q4 has been a whirlwind of progress and polish for the Plnar team. As we continue to dive into the realm of virtual claims and digital self-service for insurance carriers and consumers, we’ve repeatedly seen how our platform reduces costs, streamlines processes and makes the most out of every resource in the claims process. We’re saving carriers time and money while also saving consumers the massive headache that comes with unwieldy traditional claims processes—in fact, our Plnar SNAP self-service app has a 4.75 out of 5-star “ease-of-use” rating.

To read a third-party evaluation of how Plnar interrupts the “vicious” claims cycle, dive deeper into how Plnar enables virtual claims,  triage, re-inspections and catastrophes, and more, click on any of the squares in our December company vision board.[/vc_column_text][vc_row_inner css=”.vc_custom_1571799784439{padding-top: 40px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column_inner width=”1/3″ css=”.vc_custom_1571800508654{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” col_inner_shadow=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)” col_inner_shadow_hover=”box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)”][vc_single_image image=”23316″ img_size=”full” 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Powering-up the Digital Desk

Powering-up the Digital Desk

by | Sep 10, 2019

by Denise Court, CMO plnar.

The market landscape for insurance continues to undergo major shifts and the speed of change is not slowing down. Largely due to rapid digital transformation, what was once thought of as a “Meet the Jetsons” fantasy, is now a reality. Augmented reality (AR) software is no longer relegated to expensive video game headsets—instead, we can use AR applications as a guide to simplify complex instructions and to improve workflows and processes. With advanced computer vision, we can train computers to see what our human eyes would see, capturing more nuance and context than ever before. These kinds of technology applications, and others, continue to change our behavior and expectations around information access and how easy certain tasks should be.

With the speed with which technology changes, many industries struggle to keep up. The insurance industry is historically conservative and slow to make sweeping changes, which has caused a serious lag in technology adoption. As non-traditional tech disrupters enter the insurance field, insurers absolutely need to take a careful, critical look at how they build relationships with their customers and whether or not their current user journeys, experiences and processes cultivate a high level of satisfaction.  The claims process is burdened with changing consumer expectations and inefficiencies and insurers know there is significant room to transform the claims experience to boost profits, improve customer satisfaction and stay competitive.

Introducing the Plnar Digital Desk Platform for Interior Property Claims—How Did We Get Here?

A quick history lesson: before desk adjusting, a field adjuster was responsible for capturing data about properties and damage or scope of loss while also completing the estimation.  However, in 2009, the number of catastrophes that resulted in insured property losses nearly doubled from 2008, resulting in a 400% increase in the total value of property losses over a one year period. That’s a huge jump! To deal with this drastic increase, providers shifted their approach to allow most of the analysis and estimation to happen at the desk so that documenting the damage could happen faster with less expensive resources. This shift was essential for lowering operating costs and enabling providers to handle a higher volume of claims.

While traditional desk adjustment was a useful response to trend over a decade ago, the digital age has popularized a new, virtual way of doing things. At plnar, we’ve discovered that a digital approach is needed if insurance companies want to stay competitive.

Self-Service and the Digital Desk Enables Virtual Interior Property Claims

Digital desk adjustment does not remove the human element of the claims process—rather, it enhances it. Instead of spending hours on the phone reviewing data points, re-answering standardized questions or tracking down information, desk adjusters and customers can build engaging, proactive relationships where both parties are informed, on the same page and ready to settle claims virtually and with ease.

The digital desk marries the move towards operational efficiency of traditional desk adjustment with the virtual, automated and simple digital experiences that today’s customers love. With a self-service capability and fully digital desk, anyone, not just field adjusters, can capture interior space and damage data and send the full context of the space to the desk adjuster for analysis and estimation.  Data is digitized and processes are automated so that the desk adjuster can spend more time on claim analysis, settlement and customer service instead of data collection and validation. I am especially excited about this digital approach because it gives considerable autonomy to customers while providing clear, complete, measurable digital photos that puts the adjuster virtually in the interior space. Not only does this approach drive a more efficient and agile claims process, it also saves money and allows insurers to respond to claims with flexible, scalable processes.

How Plnar’s Digital Desk Platform Enables Virtual Claims for Interior Properties

We’ve developed a digital desk adjustment platform – powered by guided augmented reality, artificial intelligence and computer vision that allows companies to scale their claims management processes based on the simplicity or complexity of claims. For small interior property claims that do not require field adjusting services, our platform allows the policyholder, a gig worker or inspector to report damages and settle claims almost instantly by simply taking a picture of the interior room and and damage and uploading the digital photos into the plnar platform for analysis. This process enables adjusters to spend more time building customer relationships, answering questions and processing claims rather than focusing on time-consuming manual scoping and damage assessment that must be analyzed later. Just like I would rather spend my time bringing value to my clients rather than answering emails, our platform gives insurers more time to spend doing what they want to do—building great customer relationships.

I love what we are doing at plnar. 

Check it out for yourself by visiting plnar.ai and watch Plnar in Action to see how we are transforming the interior virtual claims process today.

PLNAR Unveils First Measure-Ready Photo Technology

PLNAR Unveils First Measure-Ready Photo Technology

by | Aug 21, 2019

New version of SmartPix maximizes every pixel to drive down claims costs and close claims faster.

PLNAR is pleased to announce the release of an enhanced version of PLNAR SmartPix™ (SmartPix), a first-of-its-kind technology for property and casualty (P&C) insurance organizations which transforms desk adjustment by enabling adjusters to easily add interior space measurements and annotations to digital photos taken by policyholders, gig workers, inspectors, or anyone with a smartphone.

As P&C insurers continue to invest in “breakthrough innovations” that speed claims settlement and reduce costs, PLNAR disrupts the traditional one-size-fits-all claims process by giving desk adjusters flexible options and tools for documenting and assessing property damage better based on claim type and complexity. This new version of PLNAR’s SmartPix patented technology puts desk adjusters virtually in the space and allows the addition of in-photo measurements and up-to-date 3D models of the interior space without time-consuming, expensive, back-and-forth exchanges with field resources.

“We love that SmartPix gives our desk adjusters the ability to measure in photo,” said Walter Leddy, CEO for IAS Claims Services. “It’s a powerful tool in helping us reduce the need for reinspections and allows us to resolve claims with more confidence.”

Through this release of SmartPix, PLNAR enables true Digital Desk Adjusting (DDA), which allows desk adjusters to settle interior claims more rapidly for customers by capturing all data and context needed from digital photos sent directly to the desktop or easily accessed from the cloud.

“DDA gives desk adjusters the digital intelligence to see the full context of the interior property, and helps insurers adjust and close claims faster,” said Andy Greff, CEO of PLNAR. “Using SmartPix, desk adjusters can more quickly and efficiently determine the true extent of interior property damage by automatically generating measurements or updating a 3D model of the space to account for objects, such as windows or doors, not originally included in the description of the damage.”

PLNAR’s technology integrates with desktop tools and claims management systems to create seamless workflows that improve efficiency and reduce costs. Anyone can now capture more data to create fully-realized 3D models of interior rooms in minutes with PLNAR’s intuitive AI- and AR-powered app and platform. The latest version of SmartPix is currently available to existing PLNAR insurance customers, with new pilots launching on a regular basis.

Insurance Executive and Strategist Andrew Robinson Joins PLNAR Board of Directors

Insurance Executive and Strategist Andrew Robinson Joins PLNAR Board of Directors

by | Mar 6, 2019

Austin, TX – March 6, 2019 – PLNAR, an InsurTech startup and provider of a virtual claims solution for interior property and casualty (P&C) insurance claims, is pleased to announce that insurance executive and industry strategist Andrew Robinson has joined the company’s Board of Directors.

“I have an entire career of insurance and claims experience,” said Andrew Robinson. “And, as an insurer’s largest cost center, claims is an area desperately in need of innovation. In the past few years, this space has seen both an increase in on-demand workers and new technology adoption. The introduction of new technology is integral to the financial growth of the insurer, the TPA, and even the independent adjuster. I see PLNAR as a transformational innovator in this space.”

Robison is currently co-CEO at Groundspeed Analytics and a senior advisor at Oak HC/FT, a premier venture growth equity firm investing in healthcare and financial services technology, where his focus is on InsurTech. His background also includes executive leadership roles at Crawford & Company, The Hanover Insurance Group, and Diamond Consulting (now PwC Consulting).

“As we look at our next steps and ways our product strategy may need to evolve, Andrew’s experience will be invaluable to keeping us in touch with the needs of the industry,” said Andy Greff, CEO of PLNAR. “We are looking forward to his participation and contributions to the team going forward.”

PLNAR’s patented solution utilizes augmented reality (AR), machine-learning, and computer vision to deliver a comprehensive enterprise solution for the claims ecosystem. PLNAR’s powerful app and cloud products capture all the context needed from a claim, in real-time, including required 2D and 3D measurements, photos, and annotations. PLNAR immediately digitizes the output into 3D models and comprehensive claim reports that can be accessed from any device via the PLNAR cloud. Using PLNAR, adjusters can capture onsite data 50 percent faster than using traditional methods while also reducing back-office entry time with integrations and APIs. PLNAR enables new virtual claim business models and makes existing business models more efficient by driving additional revenue and increasing customer satisfaction.