plnar Resources

Making the Case for Innovation:
Avoiding a Vicious Claims Cycle

by: Aite Group

This paper explores the myriad of issues policyholders face over the course of the claims process, the developing trends driven by key claims stakeholders, and the technologies that are emerging in support of these trends. This paper is relevant for any claims executive, strategy executive, or any executive charged with building and delivering a digital policyholder experience across the policyholder journey.

What you’ll learn:

Major pain points carriers face with their claims processes

Key complaints policyholders have about the claims process

Key trends driving a re-evaluation of current claims processes

Impact of claims process enhancements on stakeholder complaints

Plnar’s impact on the claims cycle

     

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